How JLL Increased Office Attendance By 18%!
JLL sought to create a workplace that was more than just an office; they wanted a destination. While their sister offices in Sydney and Singapore already had successful coffee solutions, their Melbourne location lacked a unique experience to rival the quality of coffee available in the local area.
The challenge was to develop a bespoke, high-quality offering that would exceed expectations and align with JLL’s vision for fostering employee engagement, collaboration, and attendance.
94%
increase in business opportunities internally
18%
increase in employee office attendance
The Workplace Coffee Solution That Transformed JLL's Office
Coffee On Cue worked closely with JLL’s National Workplace Manager and leadership team to understand their goals. After a rigorous tender process with 21 vendors, we proposed a fully managed in-house espresso bar, tailored to their needs. Our solution included:
- Bespoke Menu Design: Rotating single-origin coffees from 12 specialty roasters, alongside seasonal drinks like pumpkin lattes.
- Premium Equipment: La Marzocco espresso machines and batch brew setups for seamless service.
- Sustainability Integration: ESG-focused practices, including ethically sourced beans and waste-reduction initiatives.
- Engaging Service: Two full-time baristas trained to provide not just great coffee, but warm hospitality that fosters workplace connections.
Our Customised Solution
Our partnership with JLL resulted in:
- A fully managed espresso bar with two full-time baristas.
- Rotating specialty coffee menus to keep offerings fresh and exciting.
- Circa 28,000 monthly coffee servings for a three-year commitment.
- A thriving workplace cafe that’s now a hub for collaboration and connection.
Immediate Results
- Increased Attendance: Employee attendance rose from 2.9 days per week to 3.4 days—an 18% increase.
- Enhanced Collaboration: 94% of surveyed staff reported more business opportunities through impromptu interactions at the cafe.
- Positive Impact: Staff praised the baristas for their friendly service, calling them “the greatest value add.”
“The impact from our new in-house baristas and positive change within our community is nothing but inspiring.”
David Bakx, Workplace Manager | JLL
“Coffee On Cue has helped bring the space to life with a top-notch experience and brew.”
Shaun Rogers, Director Of Workplace Change & Communications | JLL
“The baristas are the greatest value add; they’re lovely & greet us in a beautiful manner.”
Kara Collins, Diversity, Equity and Inclusion Lead | JLL
Challenges & Objectives: Redefining The Office Experience
JLL’s vision was to create an office that wasn’t just functional but magnetic—a destination where employees wanted to be. Their Melbourne office needed to rival the coffee solutions in their Sydney and Singapore locations, offering something uniquely Melbourne while fostering a culture of collaboration, productivity, and attendance.
Our Goals:
- Establish a bespoke coffee solution that aligns with JLL’s commitment to excellence and sustainability.
- Boost employee attendance and engagement by offering a premium in-office experience.
- Create a workplace hub that facilitates connection and drives collaboration.
The Challenge: Balancing quality, innovation, and scalability was no small task. JLL required a solution that seamlessly integrated high-quality coffee, engaging service, and ethical sourcing practices—all while addressing their specific workplace needs.
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